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Knowledgebase article 1

Notebook/Tablet Will Not Charge

Notebook/Tablet will not charge even when the power cord is plugged in.

First check the power cord is plugged into an outlet and the notebook/tablet.  Make sure the surge suppressor is turned on if used.  Check the outlet is providing power by plugging a known working device into the outlet.    Now check if the notebook/tablet is charging.  If not try unplugging the power cord from the notebook/tablet then plug it back in.  Ensure the power cord in completely plugged into the power adapter.  Lastly try a different wall outlet.  If this does not solve the problem please submit a helpticket.



  • IT
  • Feb 5, 2016
  • Public
  • 507