Knowledgebase article 1
Notebook/Tablet Will Not Charge
Notebook/Tablet will not charge even when the power cord is plugged in.
First check the power cord is plugged into an outlet and the notebook/tablet. Make sure the surge suppressor is turned on if used. Check the outlet is providing power by plugging a known working device into the outlet. Now check if the notebook/tablet is charging. If not try unplugging the power cord from the notebook/tablet then plug it back in. Ensure the power cord in completely plugged into the power adapter. Lastly try a different wall outlet. If this does not solve the problem please submit a helpticket.
- Feb 5, 2016