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Knowledgebase article 14

Surface Tablet Not Syncing

Surface Tablet not syncing files and other settings.

The most common cause is activating battery saver.  Battery saver is on when a green leaf appears over the battery icon.  Battery saver should be set to activate at 20%.  This is the default setting.  When battery saver is on Windows will not sync any files to conserve battery.  A restart is sometimes necessary to trigger the sync to start again.



  • IT
  • Feb 1, 2018
  • Public
  • 265