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Knowledgebase article 8

My Computer is Not Working Correctly


My Computer is Not Working Correctly, not charging, displays weird characters, etc.


Most issues are resolved by restarting or shutting down the computer.  Try this first before performing additional troubleshooting.  The procedure is as follows:

Windows 7 and earlier: 
Click the start button and click shut down.  Once the computer completely shuts down power it back on and try to reproduce the issue.

Windows 8:
On the start screen press the power button icon and then restart.  Once the computer restarts try to reproduce the issue.  Note: shutdown in Windows 8 and beyond does not resolve issues.

Windows 10:
Click the start button, then the power icon, and click restart.  Once the computer restarts try to reproduce the issue.  Note: shutdown in Windows 8 and beyond does not resolve issues.

If this does not resolve the issue or it reoccurs please fill out a help ticket. 

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  • Aug 25, 2015
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